According the app my account is NOT verified and is asking for more docs to be uploaded - for nearly 3 months now.
Also, according to Andreas K via recent Facebook chat my account HAS been verified.
Finally, for the last three months I have been hit with the “fair use policy” (£400 ATM withdrawals per month) and surcharge even though the app states that I am allowed to withdraw £500 per month.
What is going on? Can someone please provide definitive answers for me?