had to verify again, now top up limit reset :(


#1

Hi there,

was asked to verify my identity again and succeeded after trying a dozen times. However, now I notice that my annual top up limit decreased to 5000 EUR.

I have asked to raise it just three months ago. :frowning:
Hope that this is a bug and can be reversed to the previous limit.

Thanks!

Andee


#2

Have you sent them documents showing source of funds? If not- just do it.


#3

Thanks,

I sent them this three months ago and do not want to send them all of this again. Despite their chat has nobody answering anything for the past few hours.


#4

So this is the time for @AndreasK to step in :wink:


#5

Andee, apologies for any inconvenience caused. We have increased your limits. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

Andreas K


#6