had to verify again, now top up limit reset :(


Hi there,

was asked to verify my identity again and succeeded after trying a dozen times. However, now I notice that my annual top up limit decreased to 5000 EUR.

I have asked to raise it just three months ago. :frowning:
Hope that this is a bug and can be reversed to the previous limit.




Have you sent them documents showing source of funds? If not- just do it.



I sent them this three months ago and do not want to send them all of this again. Despite their chat has nobody answering anything for the past few hours.


So this is the time for @AndreasK to step in :wink:


Andee, apologies for any inconvenience caused. We have increased your limits. Please don’t hesitate to contact us if you have any further questions.

Have a great day.


Andreas K