Message for Revolut and @AndreasK
You guys say that you’re “building a 21st century banking alternative”, that you “believe in fairness” and “love a great user experience”.
I’ve been trying to contact you for three days about a serious issue with my account. I haven’t even received an acknowledgement from you, let alone the assistance I need.
You can’t cut your customer service down to in-app chat and social channels if you don’t actually respond to your customers.
And having browsed through the community posts today, I can see that this is by no means an isolated issue.
If you want people to truly consider Revolut as an alternative to traditional banking, you have to show more respect to your users. If your customer service operation is to small to cope, then you need to expand it. People aren’t going to trust their money to you unless they can be sure it’s safe.
Please can you help me immediately. You have my email address and phone number.