As someone who has used Revolut for half a year I am extremely satisfied with their product, and the way it’s oriented towards a demographic that enjoys the technological integration.
- Support is super slow, your best bet to find a solution is to come on this forum. Even then it’s not always helpful as certain bugs (like not being able to register and having to do so from a different device) can only be remedied so much. Often getting the solution of reinstalling the app which seems to make things worse in certain users’ cases. (not blaming the ones who say to do so)
- Support staff is severely understaffed imho, it took me 10 hours for a live agent to get to my case, by which time it was already too late to cancel the transfer from Revolut’s side (I filed the case right after accidentally initiating the transfer without a reference), in this case it was only a verification amount of 2 euro but what if it had been more?
- The only moderator I ever see active on this forum is @AndreasK (who deserves a huge well done and a vacation) and @Juliopp who while not a moderator contributes more than most users. (This point wasn’t a diss at the other mods didn’t mention them cuz I can’t remember their usernames)