(this is gonna be a longer one - and as always: I gave my best to avoid typos; if you still find some - keep them, I got plenty more )
This lines here should explain to Revolut (if they’re still reading in here, that is) and to those, who struggle to understand people having (more and more) issues with revolut, why the service becomes almost incacceptable - if you live outside the Euro-zone:
I’m a swiss user. One of the few left. I signed up in 2017 for the free account, because the multi-currency-account and the FX-rates were GREAT. I loved using the account for both SEPA-payments in- and outbound in EUR, using the good FX-rates to exchange to USD and GBP, and using that money ordering stuff. Also, using revoluts Mastercard was very convenient, especially abroad knowing “no surprises with exchange-rates”, the only thing i had to take care off: avoid the DCC (which, reading the terminals output, is easy enough).
I willingly overlooked the “startup-issues” like:
- the back and forth with credit-card-topup for swiss users (fee, no fee, fee again, aso)
- no CH-IBAN, which makes the -account essentially useless for use in CH
- no tax-receipt for IRS
…hey the service was new, they were working on it, and promised to work on solutions and offer a workaround; right? (think of the famous “CH-IBAN is around the corner”).
THEN THINGS WENT SOUTH.
…card-based topup became a pain in the a…rearbodysection
…CH-IBAN seemed to be hidden behind the corner so good, revolut still haven’t found it to this date.
…still no tax-receipt
…several changes of T&C increasing fees, worsen the service
…the payed features who could fix some of the issues are not worth it, as we swiss would pay the same fees but could only use half of the services in the payed package
…support got harder and harder to reach (and only available in english - it was plain obvious “german support” was “real-time-translation”)
…features working for years even disappeard over night in certain markets (remember when they first changed the topup-terms, and swiss users had NO way to topup without (extensive) fees without advanced warning, and we swiss users had to find workarounds like using Transferwise as there was no solution provided by Revolut?)
Also, the big advantage of Revolut - the interaction with the users in the community - broke away (…when have you last seen a moderator in here?)
The decline was ongoing. Heavy debates in this community about “why paying for a service is important” vs “they promise things and never kept it”.
But I somewhat still believed in revolut; i hoped they gonna work on the issues, fix the problems; the shared account for CH-topup was a workaround, we all hoped “now the CH-IBAN is coming”, but nothing.
Meanwhile, we had fintechs AND BANKS (!!!) stepping into the present, modernising their portfolios, making new products. A few months ago, two “startups” from banks dropped the FX-fee on their cards. we now have mastercard-FX-rates when using their cards abroad. YES, no multicurrency-accounts, but still: the biggest issue of most swiss revolut-customers has been solved: high fees using the cards abroad.
Also, Revoluts biggest competitor, N26, is now available in Switzerland. Offering an account in EUR to receive and send money without being charged extra for a service that actually should be without fees anyway (SEPA-payments; you pay for them in switzerland!). As many swiss customers here, I’ve been using transferwise for a while; it was needed to top up the revolut-account; getting to know their transparent fees, and good service (also, the TW-Debit-Mastercard made it possible to use it without the known “prepaids are not accepted”-issues).
Last year or so, the big issue with the privacy- and dataforwarding came up. That was the first time I considered canceling the account.
Hello?? Having to opt-OUT of a financial institute forwarding my data for marketing-issues?! App-translations that made it impossible to know if I, the customer, opted out or in, even support not knowing what to do?! Since then, I didn’t top up my account anymore.
Cue T&C-Change for August 2020.
Now, the fees get even higher, especially on weekends; and still no improvement for “issues swiss customers are having with revolut”, including the “why pay in full for a service, when I can’t use half of teh things included in that package”.
No CH-IBAN, card-topups still “maybe fee, maybe not”, still no “solution” for the payed services, no nothing. Just worsening conditions. THIS is truly beyond banking, revolut!
I emptied my account a few weeks ago, and tried to find a decission on wheter to keep the account as empty as it is, hoping for future improvements, or to outright cancel the account - accepting the “maybe we will not allow you to reopen an account with us again”.
I finally came to a conclusion.
Sorry revolut, I was waiting 3 years for ANY improvement and gotten a degradating service. It felt like having an account with UBS Switzerland. For those who don’t know that feeling: the more money you have on your account, the more welcomed you are by UBS. Small clients? “GTFO”.
Competitors of revolut were happy to accept me, offer everything I need and want, and have been proofen more reliable and “reachable” than revolut.
tl;dr: nope, not accepting the new T&C, - I’m out! As with a destructive relationship: i enjoyed the time we had together Revolut, but I think it’s the best for me if i leave!
If my (Edit)communty- account here remains open, I might try to help finding solutions for (swiss) issues in here; if not:
GOODBYE TO EVERYONE I INTERACTED WITH! I KNOW WE DIDN’T ALWAYS HAD THE MOST CIVILISED DEBATES (meaculpa), BUT I STILL ENJOYED THEM! HAVE FUN USING REVOLUT - while this is still possible…