Getting started - I can't get past the passcode


#1

So yesterday finally I got to the top of the Waiting List and had an email “Hi Steve, you’ve reached the top of the waiting list! You can now order a Revolut card and spend fee-free in 120 currencies.” I was pretty pleased as I’ll be travelling in a few weeks, so the card will be useful.

I’d already downloaded the app before the email came in. Once I clicked the link in the email it sends me to the app. I type in my passcode and my phone automatically goes back to the home screen.

Whenever I try and open the app, the same thing happens. The correct passcode just closes it.

I tried to reinstall but no luck.

Any help would be appreciated.

It’s an iphone iOS 10.3.3


#2

Hey there @SteveHoi :slight_smile:

This is a known bug :bug: which is currently being fixed :wink:
Currently, the new (hopefully fixed) beta version is being tested before release.


#3

My girlfriends iphone uses the same 10.3.3 operating system, and her app works fine.

Could it be the version of the app that is the problem?


#4

Hey @SteveHol :slight_smile:

I don’t have any idea, there are some :r: employees in the forum taking care of that. They’re running a beta, check the info here:

On the other hand, it seems the problem occurs only when signing up… You could try asking your girlfriend for her to log-out of her :r: app and then following your link and signing you up through her phone (maybe it’ll work :wink:)