I have discussed this with the support and will continue today,but I would also like to let others know about that.
It seems like there is a serious security problem/glitch with the cards. Yesterday I went to withdraw cash from the ATM of Mekong Bank in Siem Reap,Cambodia. I accidentally entered the wrong pin and realized only after I pressed the enter,but the ATM proceeded with the transaction and gave me the cash anyway. I was surprised so I had to try again,I purposely entered random four numbers,and I got the cash again.
I contacted support and they had no explanation to this,they were questioning if I have really entered the wrong pin so I told them I will try the same today and make a video about it. I am fully conscious and have double checked my pin, and I did made a video about the transaction today and can provide it to the Revolut.
Well I got the money again today,but now there is a new problem. The second time I tried it,it deducted the money from the account,but the cash didn’t come out,neither the receipt did. And the money is not on the account,and not in my hands.
I am curious about the solution to this.