GBP Current Account Not Receiving Funds


#1

I transferred GBP to my personalised account three days ago and nothing has arrived. I noticed on another topic that it can take 5 days - it says international transfers take 1-3 days (my bank is in Jersey) - is it, officially, 3 or 5? I find myself ‘hoping’ that the funds arrive.
Customer support in the app is poor - timeliness and effectiveness are real issues; also, im not sure chat is the best vehicle - it takes longer than talking to someone!?


#2

Hi! I haven’t done any transfers before, but I advise you to wait a little longer. It could also take a little longer now because of the weekend. If anything fails, the money will be transferred back into your account! :smiley:


#3

yes, but how do i make it work? the cards useless without money :frowning:


#4

You could try to top-up with your card. I always do it this way and it’s instant, too! :smiley:


#5

sounds like a good idea!


#6

Do you have the bank transfer confirmation? Could you please send it to me directly via a direct message?


#7

Direct message - to where/what address?


#8

Click on @AndreasK 's profile and then click the “Message” button :smiley:


#9

I cant see a “Message” button on mobile or desktop versions.


#10

It should be right on top of the profile, on desktop and on mobile too! :smiley:


#11

it doesnt show up on my app/desktop. i tried going to messages but there is no new message option, either :frowning:


#12

I just checked your profile and your trust level is “new user”. I think that you need to be a “member” in order to be able to send a DM! You can only wait for now and @AndreasK will message you :relaxed:


#13

I’m a new user so can’t DM, apparently.


#14

I have sent a direct message now @scottydingo78


#15

My funds bounced :frowning: I can’t use my card if I can’t deposit Lucca!


#16

You should try to top-up by card :wink: It’s easier in my opinion and it’s instant too!


#17

Yes, that sounds like the go! But really, it doesn’t instill confidence
when your ‘bank’ gives you an account number that doesn’t work and u spend
time dicking about trying to make it work/work around it. Conventional
banking has a lot wrong with it but this sort of thing just works :wink: Most
ordinary joes won’t tolerate /accept such ambiguity when it comes to their
money.