Let me tell you what happened to me…
6 moths user, average of 1000$/month on traveling, many referrals in the past.
Got the push, invited 5 friends.
All of the friends topped up their accounts, and ordered their cards.
All of them verified their identities.
Chatted with support.
Told me that one of the referrals didn’t ordered the card.
He received it, so he did order it.
In fact, all of them received their cards.
The real problem was that for one of the referrals, the verification didn’t go smooth.
It took several days, so obviously, it passed the 5 day period of the contest.
It’s not my problem that a verification takes 10min for some, and 3 days for other.
Not the fact that I didn’t receive the free metal bothered me, but that the support lied to me, telling me that in fact one of the referrals didn’t order the card, witch obviously was a lie, taking in count that everyone received it.
Anyways, not cool
Keep it real next time if you want your customers to stick with you