When getting details for a bank transfer top-up there was no mention of any limits.
I transferred funds yesterday evening, after ~3 hours an alert popped up with a message saying I would need to confirm where the funds originated from.
On logging in to the app there was no mention or method to do this, merely a ‘pending’ notification and the amount I had transferred - not credited to the account.
I contacted support and was told that there is a specific team that deals with this but there is high demand for this service, but they’ll be in touch.
I’ve subsequently asked how long this may take and for it to be escalated - no response to either request.
After a quick look at the help section in-app, it transpires you require some sort of verification for larger transfers - on clicking that link there is no method to supply this information to you - so I now have some considerable funds stuck in Revolut and no communication from you.
These funds are required and are time sensitive - please advise on how to verify the account so that the funds can be released.
Also, it would be beneficial for the user-experience that transfer limits are prominently displayed on the bank transfer information screen so others do not fall into this situation again.