Funds frozen for 1 week pending verification SOLVED!


#1

Hello,

I topped my account last week but had to get extra verified. I sent all the docs now waiting ages to get my funds released.
It has been 7 days!! Its getting ridiculous and the chat support only says the case is being handled.

But how lobg can I wait, I have bills to pay, rates moved I am losing money evey day with this delay. Can please someone prioritize this??

Thanks


#2

@AndreasK @JessicaZ are able to address it properly…
Please consider contact via DM on Twitter too.


#3

Thanks, unfortunately I can’t send a DM yet… maybe they will see this post…


#4

Definitely, just wait a while.


#5

Hey there. We’re really sorry to hear that. Our support team is receiving a high volume of requests at the moment. Rest assured, I’ve escalated your query and an agent will contact you shortly.


#6

Thank you, its all sorted now.
Nice weekend!


#7

What about me?
I’m waiting for way longer than 1 week!


#8

#9