I used to have a separate card, which I use for online transaction when in slightest doubt. I keep this card strictly in “Freeze” status, unfreeze before a transaction and re-freeze immediately after.
Usually I’d call that a great feature.
Now I needed to unfreeze my card, but instead of unfreezing it, Revolut asked me to “verify my identity”.
If my identity was in doubt, why did the second card in the same account remain active?
If my identity was not in doubt, why is it arbitrarily suddenly checked, although I tried to do what I normally do?
In this case I just quickly switched to another card which I had handy, but that’s not always an option.
Will “unfreezing” be more complicated in the future than it used to be? Because if the answer is “yes” this will effectively render the (un)freeze functionality unusable/unreliable.