Free First Virtual Card after Physical Card


#1

Why Isn’t it possible to add a Free First Virtual Card after having ordered a Physical Card ? The app says 6€ will be charged.

The other way around (Virtual followed by Physical) isn’t a problem.

Can something been done by support ? IMHO this is mentioned nowhere and a pity if the wrong order is used


#2

The 2nd card is never free. Check FAQs for all card related fees! It does not matter which card, physical or virtual, you order first. Total fees are the same.


#3

I doubt about that !

The First Virtual is AFIK always free
The First Physical is never free (except during the past free-offer period)

During the past free-offer period I ordered first a Virtual and then a Physical, both Free

During the same another person ordered First a Physical and then a Virtual and would have to pay 6 € for the Virtual

In that case, outside the free-offer period
Virtual + Physical would cost 6 €
Physical + Virtual would cost 12 €


#4

It was a promo for the plastic cards.

They’re not free now.


#5

@Iskender
I know that … and that wasn’t the question


#6

There are two different costs related to cards:

Issuance: 1st card free, virtual or physical does not matter
Shipping: only if applicable

That’s true. That is due to the campaign where they liftet the issuance and the shipping fess for a 1st physical card.