Thanks, I tried to use it some time ago over the weekend, but received a message saying something like ‘chat support is unavailable now’, with the weekday business hours mentioned. Maybe this changed in the meanwhile?
Edit: clarified for the in-app support, apparently this changed recently.
To whomever with the same issue: the amounts actually have to be charged (changed from ‘pending’), then you have to start the chargeback procedure that can take up to 45 business days.
I have no major issue with Revolut support so far (maybe except for the need to upgrade to Premium to get immediate help), but in my experience ‘normal’ banks tend to be more protective. I had cards automatically frozen with one suspicious transaction, while here 3 big amount purchases in a few minutes (one in the UK, one in Luxembourg and one in Finland) were apparently not suspicious enough for automated action - maybe some constructive feedback to Revolut?