Fraud or bug? SOLVED!


#1

On 23rd May, several unauthorized transactions have appeared on my Revolut account, around 5:10 -5:20 AM. Two were from “Braintreecharge.com” (0€ and 1€), two from “Ssh Estacion Km 65” (1000M$ and 2000M$) both on my euro account and two other from “Love Flags” (0$ and 1$), this time on my US wallet . I didn’t give any authorization to these companies, I don’t even know them.
Happily, online transactions were disabled. I’ve contacted the Twitter CM who suggested to freeze the card and ask for assistance with the in-app chat. What I did, 12 hours ago, but no response.
So, what can I do?
Any idea about this problem?
Hackers?
A bug somewhere in the data base which gave my account number to someone else?
Thanks by advance for your help…


#2

better block your card


#3

You card info has probably been compromised so block the card and wait for someone to answer. In your case I would probably even report it has lost or stolen but I don’t know to which point you should do that in that case.


#4

Block the card, and request a new one.


#5

Hi there. Really sorry about this. :frowning: I believe your card has been compromised. I’m glad though you haven’t faced charges.

Please terminate the card and order a new card, of course we will refund you the cost.


#6

Thanks a lot for your answer and your help.

It’s done, I’ve blocked the card and ordered a new one.

And the delivery cost has been refunded, that’s perfect. Thank you again and have a great day

C. BARROIS

Envoyé depuis Yahoo Mail pour Android


#7

That’s what I have done.

Thanks for your advice and have a good day

Envoyé depuis Yahoo Mail pour Android


#8

The assistance told me to block it, to report it as lost/stolen and to order a new one.

Thanks for your advice and have a good day

Envoyé depuis Yahoo Mail pour Android


#9

Thanks a lot for your answer and your help.

It’s done, I’ve blocked the card and ordered a new one.

And the delivery cost has been refunded, that’s perfect. Thank you again and have a great day

C. BARROIS


#10