Formal Complaint


#1

Dear Revolut Team,

I would like to make a formal complaint about the time it is taking to reconcile a funds transfer from my customer to my Revolut account - below is a screenshot of the last interaction I had with your chat team - please could you investigate this urgently. Thank you.


#2

this is the classic example of death by been on someone’s queue.

please contact revolutapp on Twitter or Facebook and they will get someone on the chat for you


#3

Not a lot of help for people that don’t use social media!


#4

only to unstuck your chat session. you can also try sending a direct message to @AndreasK here


#5

Hi there. As I can see our compliance team has responded and resolved your query. Please don’t hesitate to contact us if you have any further questions.

Have a great day.

Regards,

AndreasL


#6