Forgotten pin number


#1

I lost my card and wanted to check if the card had been used. The app wont let me assess it as it says my pin number is wrong - i know it was entered correctly. I suspect that someone has found my card and is using it. I’ve blocked it via the blocking phone number. However i cannot access the in App support as i can’t access the app. After doing the “forgotten” pin process it provides a 6 digit pin but where do you enter this - the App only gives the pin login screen?
There is no phone number to contact for help - can someone here help?


#2

App PIN =/= card PIN.

Besides, check the FAQ carefully . It fully describes all the unlucky scenarios, including yours.

Restore your application access, then go from there with blocking the card and checking if it was used or not.


#3

I’ve checked the FAQ but it doesn’t explain how to use the 6 digit passcode or where to enter it?


#4

I’ve updated the app and it progresses to show a 6 digit passcode entry but the system responds with a problem & please try again later. I really need to talk to someone?