Forgotten passcode, "Forgot?" does not work


#1

Hello,

I have recently registered to Revolut and ordered a card (the cheapest choice). Since then I have managed to forget the app’s passcode. I tried to follow the “Forgot?” directions, but when I enter my cards last 4 digits (it has already arrived), the app displays an error: “Verification failure. Please make sure you entered the correct value.”

Am I not understanding something? I am thankful for any kind of advice. :slight_smile:


#2

Are you sure that you’re typing last four digits of card which was used for last top up (NOT Revolut card) ?


#3

I was typing my Revolut card. Thanks for clarifying which card I was supposed to type in. I have gotten my account back.