When using the ‘forgot passcode’ feature, the app asks for my phone number, and then for the last 4 digits of ‘my card number’. Nowhere does it say that this means the card last topped up with, and not my Revolut card. One would naturally assume that when accessing a credit card account, when the app refers to ‘your card’ it would mean the card that they issued to you, and not some other unspecified card.
Hey I just have an account on Revolut but I can’t access it because I have a new number since I last used it. A family member sent me money from overseas and need to collect that fast as possible.
I don’t remember my passcode. And the app thinks I’m a new user so it looks different from my uncles. I can’t find any button reset my passcode.
I need help
From within the app, tap help, then chat with us. You created a new account with your Australian number, right? So you do have access to a Revolut account, just not the old one.
When you can’t access the app at all, try to log in with the old number, wait, and then tap something that says that you can’t access the old number.
On a newly installed app, there is also a link on the welcome screen for the case that users got a new number.
And then there is Twitter. And then there is @anon33247966.
I Have problem with retrieving my old account which i have created few months ago and already got the visa card.
I have changed the phone and forgot passcode. Cant see any forgot or reset button in my app now. It just asked me for phone number, so i filled it in and i have created absolutely new account with same Details.
Please advice what to do. I understand you and whole support team must be extreamly bussy, but iam currently traveling and need back my account asap.
Hi there! I am having trouble logging in to my account. I have forgotten my password so i wanted to reset it but i cant see the “forgott passcode” option. What sould i do?