Forgot my PIN-code and can't reach support


#1

As the title says, I’ve forgot my PIN-code. I’ve tried pressing the “Forgot”-link and got to enter my phone number. After that it wants me to enter the last four digits of a top-up card connected to the account. The problem is that it was a long time since I used Revolut and don’t know any number connected. Well I had one written down but that doesn’t work. Since it’s so long ago there is nothing to see in my bank statement.

I’ve pressed the “Support”-link in the upper right in the app but nothing happens. What should I do?

I’m using an iPhone if that matters.


#2

Hey there, are you able to reach out to your bank to obtain the last 4 digits of the card you previously used? The app can ask a number of security questions to re-set this for you.

What version of the app are you on?


#3

No they can’t help.

Look, I’m using an e-card, a virtual credit card. I create one on a case by case basis and set a max amount to be withdrawn and a set expiration date. I’ve used so many of these through the years that the history only stretches a few months back, and it’s not easy to figure out which one I used for which purchase or transaction. I use this for my own protection so that if a credit card number gets leaked or something it’s just a throwaway card which I can even close if need be.

I didn’t even know I had to have the credit card numbers saved. In any case I had one saved as I said but it just doesn’t work. It’s possible that it’s the first I used but changed it later, I just don’t remember at this point.

But this is the kind of thing that support should be able to help with, but as I said I can’t reach them at all.

Version of the app? I’m using an iPhone so iOS. App store says 4.5.7.


#4

So there’s no way I can contact support? Am I completely screwed???


#5

For the love of god what am I supposed to do to get some help? I can’t contact support through the app as I described above and I can’t get any help here. Where am I supposed to go to get some help???

Isn’t there some mail address I can contact for support?


#6

Hello,

I would reach them through Twitter… :frowning:
https://twitter.com/Revolutapp

You got lucky when you received one single answer from @larysa.stachowicz :expressionless:


#7

Hello,

I have the same problem. I have not used my Revolut account for two years so I forgot my password and I change quit my bank so I do not have my old credit card to reset the password. Were you able to reach Revolut and reset your password?


#8

Yes. Contact them on Twitter. They were much faster to reply to me there.


#9

Done, the problem is fixed. :slight_smile: