Forgot my passcode


Hiya, so I forgot my passcode, when I tried to reset it by entering my last 4 card digits it said ‘verification failed’, I tried uninstalling the app but I can’t log on at all! Help! Im leaving for Jason tomorrow!!!


Are you sure that you’ve provided last four digits from the card used for last topup (not revolut card)?
The app demands last four digits of your “high Street bank” card, not revolut card.


Whats the fallback when there has never been a top-up by card? @AndreasK @JessicaZ


I believe that support only (channel preferred by you :wink:)


At your services! Could you please send me a direct message so that I can help you out?