for all your fixes - MUST READ

:wave: Warm greetings to everyone on the community :wave:

Are you experiencing some technical issue which are affecting your experience with Revolut?

:woman_superhero: We would love to make sure that you get the needed support :man_superhero:

For this to work, it would be best that all the steps are carried out as this is the process when you run into any technical issues.

  • Check your internet connection and make sure that it is strong
    If you are able to connect to a wifi network, make sure to do this.
  • Open your mobile device settings and make sure that your device is running on the most up to date operating system.
  • Open the app store and check if there is an update for your application. ( If the app store shows that your device is not accepted or you are not able to find the app on the app store, this is not a bug or technical issue, this is due to the the given application store setting requirements to run the application. It would be best to get in touch with their support team to identify such)

:bangbang:If you are able to log into your app, please make use of the in-app chat for support.:bangbang: You will be directed here if you are able to log in, as the support team via the in-app chat is our core support channel. Make sure to send the message “live agent” to get through to a live support agent. If you have been directed to another team, be sure to wait for contact from them.

If everything is up to date :white_check_mark: you are running full signal :signal_strength: and your issue still persists :slightly_frowning_face: try the following steps:

  • Try deleting the app :next_track_button: turn your device off and then back on :next_track_button: re-install the app

If the above does not work and you are stuck with the error, you can then proceed to reaching out to the Social media team who have got limited support and can help you look into the issue:

  • Drop a direct message via our Facebook page: be sure to add a full description of what you are experiencing and what you have already tried to do to fix the issue. If you get any error messages, be sure to send a screenshot of what you see.
  • Mention @revolutapp in a menion on Twitter. Try and highlight your issue as precisely as possible.

:warning:Please be sure to only answer the security questions asked to you on the social media platforms. It is not necessary to provide information that is not requested and to protect your identity and security do not post any images of yourself, Identity documents or of your Revolut card (if asked a masked pan will only be requested, never the full digits of the card) :warning:

If you are not the social media person, we have got you covered :ok_hand: Reach out to the support team via email on feedback@revolut.com

This should cover it all

Revolut Team

10 Likes
Changed phone number, can't access the app and can't get a hold of team support
New account already registered
Cannot log in to revolut app with my new number
Forgotten passcode, "Forgot?" does not work
Changed phone number but didn't in the app can't login account
Cancel My Application
Live Chat Not Working!
Change initial country
Unable to get into my account
Changing phone number, Lost phone, terrible process
Not able to Verify Account
I want to reopen an account on revolut and we can't once is terminated why??
New phone number + new phone
Can’t set up app account
login problem
Incorrect name on card
Cannot login in my revolut app
Cancel my application
Forget my passcode
SMS verification code fails.
Waiting list - change address?
Changed phone number, can't access the app and can't get a hold of team support
New account already registered
Change initial country
Reset passcode problem
login problem
Reset passcode problem
reset pass code
Changed phone number, can't access the app and can't get a hold of team support
Can't log in to contact support
Problème numéro de téléphone
Can't log in to contact support
Help me! Can’t access my original account !
Forget my passcode
New Phone No
Forget my passcode
Banned phone number
New phone number + new phone
Problem with my Revolut account app login
Problem with my Revolut account app login
Can't access support, can't log in to app
Fraudulent Transactions
How to know if my account is closed?
New Phone, no access to old phone number
Can't receive registration sms
Changed numbers and can't log back in.
Problem with my Revolut account app login
I cant access my account ! I'm premium need support !
Waiting list - change address?
Can i unregister my phone number?
Change initial country
Fraudulent Transactions
Revolut-Maestro cards [NOW WORKING]
How how to start a new topic
How to know if my account is closed?
Cant login to app.. Lost Phone number
Card top up declines over £250
Revolut-Maestro cards [NOW WORKING]
Changed numbers and can't log back in.
Reset passcode problem
Problème numéro de téléphone
New Phone No
Different phone number
Problem with my Revolut account app login
login problem
Can't change address - stuck in waiting list
Changed phone number, can't access the app and can't get a hold of team support
Live agent waiting times
Verification process is stuck
Can't receive registration sms
UK Citizen on Waitlist
Problem with my Revolut account app login
I am in Cuba and Revolut's catch 22 is not funny at all
Unable to create account
Waiting list - change address?
Change initial country
Can't access support, can't log in to app
Poor customer service
Problème numéro de téléphone
Problème numéro de téléphone
Waiting list - change address?
Phone number problem
Phone number problem
SMS verification code fails.
locked out of my account and forgot my old number
Same spot on waiting list for months
Changed phone number, can't access the app and can't get a hold of team support
Lost phone, can't access the app or account t
Change initial country
Problem with my Revolut account app login
Can i unregister my phone number?
Need to change phone number on account
Live Chat Not Working!
Cant login to app.. Lost Phone number
Lost phone, can't access the app or account t
Waiting list - change address?
Waiting list - change address?
Support - Can I get my terminated cards reactivated?

After doing this, the most annoying part is that all of your settings are lost and you need to start all over again. This procedure never, ever fixed anything for me. So, pretty please try to hire better developers or test engineers and not leave trivial bugs out there.

6 Likes

This topic should always be on top

1 Like

1 Like

Hello everybody,

Until last week I was living in paradise with my revolut app. I connected with one finger and she was like “hello Bernard, good to see you again.”
But for a few days and version 8, I live in hell. I can absolutely no longer connect. I am always asked for a code that does not match anything that I had noted as my codes.
I clicked on “forgot code” several times and took two or three selfies
and recreated my code but nothing works.
I deleted and reinstalled the app.
It didn’t change anything.
I tried to log in via the website but nothing works either.
I can’t reach anyone with Revolut’s phone number or chat.
Does anyone have an explanation or could help me?
Unless it is a perverse effect of Brexit and I am banned from the application because I am French.
Hope my problem can be resolved because it is extremely frustrating and my confidence in Revolut has melted like snow in the sun.

8 Likes

This topic should always be on top

This topic should always be on top

1 Like

Fighting the good fight. :star_struck:

This topic should always be on top.

This topic should always be on top.

This topic should always be on top

Hi. Suggestion for the chat. I tried to use it and the bot said it would be “a few hours” before an agent would be available because they are so busy. Of course I can’t stay on one page of my laptop or my phone for a few hours, but the bot didn’t tell me how–or whether–I would be notified when a human is available. Please add a line telling us if we will get a notification, and by what means the notification will come. As is, I don’t know what to do at all. Thank you.

1 Like

This topic should always be on top.

I am new and I need help, I registered 2 days ago in the revolut app with position 1708, 2 days have passed and I am in position 1707 … for the admission process, how could it take so long …?

Help pls !

I am new and I need help, I registered 2 days ago in the revolut app with position 1708, 2 days have passed and I am in position 1707 … for the admission process, how could it take so long …?

Help pls !

This topic should always be on top.