First physical card charged as spare if virtual card exists


#1

If you create a virtual card before ordering your first physical card, the app wants to charge you a €6 spare card fee.


#2

To avoid this cancel virtual card first.


#3

Of course, but this is still a bug and canceling the virtual card could be problematic if you’ve already started using it.


#4

It depends on you. If you want to have different virtual and physical card-you have to pay for it. If physical card and it’s in-app picture is enough, you can cancel virtual card and avoid extra fee.


#5

This is not a bug. The spare card fee always applies if one orders a 2nd card, whether the first is virtual or physical.


#6

Hi there. This is not a bug :slight_smile: If your very first card is virtual then is free, any spare cards cost 5£.


#7

As RIP Steve Jobs used to say: It is not bug- this is a feature. :joy::rofl: