Frank, the issue is not Less or More Money and true nobody should subsidies anyone’s usage. The ATM usage is not a profitable activity for Revolut but a way of inducing users, POS and currency activity is, so here I am using my card to the extent that in just over 4 Month I have reached my limit (£25k but I will not bother to verify SOF since I am moving on from Revolut anyway) , I am therefore a balanced profitable user but I still get the same ATM usage as the user on whom Revolut lose money, so it is essentially me who is cross-subsidize the users that Revolut is losing money on, but still trying to keep as my guess is its monetizing model is a “users” number game.
My guess is that originally the monetizing model was like most start-ups, to get as many users as possible without any consideration for costs/profitability, its only once they tried to get FCA approved that they had to show the model makes sense without the reliance on a balloon exit plan, hence all the subsequent hike’s in the “Fair/unfair usage policy”.
But hay I made my choice as a consumer and voted with my legs, I moved on to a company that its business model is actually consumer profitability orientated and not just trying to monetize by trying to have as many “users” as possible and with a total disregards to service; by the look of things Revolut is just filling its customer support with unskilled workers (read foreign minimum wage) and bots!!!
As you can see I am very frustrated with Revolut, this frustration only partly relates to its total disregard for a fair policy and its willingness to address it in an open way, the main element of my frustration is that for the last few month my statements are not showing the foreign currency exchange rate of my transactions, I contacted support nearly 2 month ago and other then repeated promises to resolve it nothing has been changed. I as well have 2 transactions from mid-October that are still showing as pending and this causing since then a mismatch between my statement balance and app balance, again other than promises to resolve this nothing has changed.
Sorry for going off topic and taking out my frustration in this replay but since Revolut support seem to be incompetent in resolving issues I have given up on continues chasing them, I had to get it all off my chest before moving on to a company that is actually competent and cares for its customers.
Arrivederci Revolut it was turbulent knowing you!!!