Failed transaction


#1

Hi, on 29 of April I made a transfer from a Greek bank account to my revolut. The money hasn’t deposited yet and I have no update about my still pending transaction. This is unbelievable! I have contacted them and still waiting. Is there anyone that could give me some advice?
Thank you!


#2

Which account number have you used? Local or pooled (SWIFT)? Are you verified?


#3

Hi Redi thanks for your message. I have made many transfers before this is the first time I have this issue. I used swift yes.


#4

Ok, so please check if you’ve typed your reference number.
Anyway you have to wait for contact.
Maybe try Twitter or Facebook.
Here I’ll tag @AndreasK and @JessicaZ for you.
They’ll help when they’re on their shifts.


#5

Hi there. Did you include the 8 digit reference number? Please reach out to our in-app support team with the bank transfer confirmation. An agent can help locate the transfer.


#6

Hi Jessica, yes all the information was correct. I’ll do that ASAP. But they are so busy and they delay to reply. Thank you