So on Tuesday last week i tried to make a top up using my banking debit card, the top failed. This was due to a Revolut system error and i’m told didn’t just effect me. However i was stuck in Budapest airport at the time and the amount i tried to load was instantly taken out of my debit account but didn’t reach the Revolut card.
I contacted my bank who said that Revolut need to cancel the transaction with thier merchant, my bank authorised the payment and Revolut have failed to collect the funds. Revolut have said the issue is with my bank, that’s not the case. So i have now been left without the funds in either my debit account or my Revolut account.
Luckily i have still got some funds in my debit account and a small amount on my Revolut card, but as the month goes on I’m starting to worry that the funds will not be returned! I’m told by my bank that it should be automatically returned after Revolut fail to collect within ten days. The support from Revolut has been really poor, all they have to do is cancel the transaction their end but refuse to do so. This lack of willing from support to resolve the issue seams to be a regular thing after reading other users issues.