Failed to verify my authentication twice and and I'm feeling ignored :(


#1

I’ve screwed up twice uploading my documents that could not be verified, and now they are just stuck there for quite some time: not being approved and not being rejected. I can’t resubmit my documents as well. It seems that I’m ignored on the App Support too. Is there anything that I can do to speed it up?


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3