Failed payment and support


#1

I made a payment to Spain to an account I’ve made payments to before without issue. I have just received a notification that the payment failed - with no explanation. I’ve just tired to contact support via the chat and there is a SIX hour wait time. Not exactly a great service. Anyone got any advice?


#2

A bank transfer or using your card?


#3

Hey Simon.

The bank returned the transfer, as the payment was attempted, the correspondent bank may have debited their processing fees from the funds sent, which is reflected in the amount returned.
The most common reasons for returned funds are:

  • the beneficiary’s account has been closed
  • the beneficiary’s account number is incorrect
  • the beneficiary’s name does not match the account number