Please send me an account statement from the date of the card creation so that I can justify to Raiffeisen Bank of Romania that I have attempted to transfer 40 euro to the Revolut account by transfer but this was not done due to a bank account and Raiffeisen employee .
Without this excerpt I can not justify the banillary absence I expect on the Revolut account.
Thank you .
In app support are able to create this for you. Please contact them via the app. Type “live agent” to get past Rita
everyone wants to bypass poor rita these days. i wish there was a mechanism to stop been ignored once your request has been “escalated”
I don’t think that calling it “Ignored” is the right thing. The chat have not been assigned a specific agent on that team yet (or that is what I think is happening). Instead they should write automated messages or something. Maybe like “Please already now upload required document. See more at help center (link)”. etc.
it’s the lack of “feedback” that makes the wait horrible. status updates even if it’s just the position on the queue would be great
That is actually quite an intriguing idea