Excessive waiting times


#1

I’ve been experiencing excessively long waiting time for live support help. For the past couple of days there has been no response to my questions. Is this normal? Are there other users experiencing the same? Recently upgraded to premium but the online support is not so good…


#2

Hey @Vanhero :slight_smile:

Did you receive confirmation from the not about being in a queue? :thinking:


#3

No nothing like that. I think the support is poor. They keep apologising but don’t solve the issue. I don’t need apologies I need them to solve the issues promptly