Hello Mr / Mrs,
I write to you because I have a serious problem.
I do not know if the problem comes from my email or your website.
Because I can not log in to my Business account anymore.
Since 1 week now to receive Confirmation code from email is very difficult and I do not receive this code quickly and the code come the next day in my email or in the evening and when I want to use the code to enter in my business account they said that the code has expired so I tell myself that without doubt I have a problem of reception with my email. my email in my Revolut business is: herve.lebeaux@laposte.net
So I would like to urgently change my email in my business account if it is possible please help me, I would like you to change my email manually to your level so that I will receive code quickly and have access my business account. please help me if you can change my email with this new email : franceamour8@gmail.com
I’m really waiting for an answer from you.
Cordially.
Could you please reach out to our business dedicated support on the website with this request? You can do it from this page while not being logged in. Drop a message to the chat to initiate a conversation.
I have been logged out of the app and I am not receiving confirmation emails. Unable to chat with anyone, nor to open a thread here. How am I supposed to log back in to my account and operate?
@Oleksii I have the Problem, that my business Mail address has changed and I don´t have access to my Mail anymore (Business account) - because I can´t log in, I can´t open a ticket to find a solution - maybe someone from your support can help me?
I also have this issue. Support is impossible. They keep telling me to login to online chat - which I cannot do. They then told me to delete and re-add the app and say I have forgotten my passcode (which I have not) and that that will get me through to an online agent. This does not work as the app doesn’t send the verification email so I do not get a QR code to login. Utterly appalling
Hello, can you please also help me with this issue? I had this problem all day today with my Revolut Business account. After inserting email address on log-in page, followed by my password, Revolut says to check my email inbox for email. However, no email received at all. I have already tried this over 20 times today. Please help me to fix this issue.
Hi @Erica123 and welcome.
As you are using a business account, you can reach out to the Team by using the form @Mariana_Rodrigues posted a few days ago.
The link to it (is here).
Thanks Mariana. Just to let you all know that I did manage to connect with a Live Chat agent and she was able to sort the issue out. It seems that the system had put on a block on my account which they now removed. So relieved it is sorted now. Thanks Graham and Mariana for your help
I have the same problem @Mariana_Rodrigues
Could you please reach out? Non-business account but I switched phone and the only option I have to confirm my account is by mail which doesn’t work. I don’t receive any email whatsoever! Tried a gazillion times.
No one to reach out to and this issue seem to be bothering A LOT of users. As a paying metal customer this is NOT GOOD.
I have the same problem @Mariana_Rodrigues. Non-business account, can’t log-in in app as I don’t receive any email for confirmation! Only chat options are in-app so the only available support line that I could find was this thread.
