Just looking for some help as the support bot was useless and the live agent would take 4 hours!!!
How could I recommend that service to a friend?
Anyhow, I tried to make an online payment but it was declined by the vendor and I needed to resend the card details. I duly did and the second one went through but both went through my card. The vendor confirmed one payment. What happened to the first payment?
Unfortunately there has been some major technical disruption
That was most probably the cause of your problem.
The payment that didn’t go though will be reverted to your account automatically when the problem gets fully fixed. You can get the last info on Twitter:
If it doesn’t, get in touch with the support team. They’re now overflooded with requests
The payment was refunded to my account as you said.