Double charging


#1

I have found when use my card in the USA in a restaurant for example and the bill is say $50 and I add a $10 tip. Sometimes I am charged $50 and a few days later another $60. Then 10 days later the $50 is refunded to my account.

Only happens when I use Revolut and not other cards.

Do you have any plans to resolve this irregularity?


#2

Hi,

Some restaurants, notably in the United States, pre-authorise your Revolut card with the total amount for you bill, for example $40. When you have signed the receipt and decided whether you would like to leave a tip, they finish the transaction by either finalising the sale or adding a tip then finalising the sale.

If you add a tip, a second charge including the tip may appear on your Revolut account - for example $47.50. This will appear in your transaction history as a double charge until the merchant cancels the pre-authorisation. This can take up to 10 working days to be credited back to your available balance.


#3

That’s exactly what’s happening.

Why though does it only happen when using Revolut and not if I use a regular bank card?


#4

That’s because Revolut rely on a prepaid MasterCard and not a classic “direct debit/credit” card issued from your bank. :slight_smile: