Double charged


#1

Hi,

I got double charged for the same item on Revolut.
My account reduced accordingly. On the statement nothing shows and on the transaction both are pending.
Do you have any idea why this happened?

Thanks
BR


#2

Hey Sting. Sounds like a mistake by the merchant where you used your card. I suspect that one of the transactions will be reverted soon (take take up to 7-10 days). If both are marked as completed at that time, then contact support and start the chargeback process.


#3

Hi there.

The transaction is pending at the moment which means that the merchant has not either collected the funds nor declined the transaction.

There are two possible scenarios now: either they will realise the error and decline it, or they will not realise the error and will settle the transaction.

When that happens, you will be able to see that the transaction no longer appears in grey in your transaction history on the app. Then you can just let us know and we will be able to raise a chargeback on your behalf to recoup the funds.


#4

Hello Andreas,

seems i have a similar problem.

on 23.04 i purchased airline luggage and seats. and was charged accordingly 150 on two transacitons 100 and 50USD. flight was the same day.

today, 30.04 i received a message that my account is charged 100 USD (from the airline) and is on minus. after opening revolut i see that backdated the charge of the 23.04 was 150 and 100 (instead of 100 and 50 as was on the 23.04). called the airline, they say the only charged 150 (which is what i also received as a message from revolut on the date of purchase).

so i am checking with you, is this a pending transaction (dont see a reason why) or if not, what is it?

BR,
Vladimir


#5

Hey, you should contact the airline and have them sort it out.


#6

i did already. they say contact the card company they charged only once the correct amount. sent me also their receipt


#7

Your best bet is to contact support or hope @AndreasK comes by :slight_smile:


#8

Btw, i contacted support and they explained that the 100 is in a preauthorized and should be “released” soon. dont see the logic but i guess thats how it works with revolut


#9

The thing is that unlike your normal bank Revolut shows these pre authorizations.


#10

i thought so initially. thanks for the info. hope no interest is charged on negative Revolut balances


#11

Hi there. We have to wait as the transactions is still pending. If the transaction goes through we will raise a chargeback.


#12

This is not specific to Revolut at all. This is how payment network providers (Mastercard and Visa) designed their system and how a merchant handles pre-authorizations. Once an authorization goes thru, a merchant has two options: claim it or not. In your case, the merchant did not claim the initial amount but charged you a second time. Eventually, there is no difference. But funds are blocked for a while.

With old school credit cards, it’s exactly the same. You just don’t notice it because you don’t get a real time transaction history.