double charge


#1

I have been overcharged a number of times by TFL so they have asked me to send in a statement to correct. I print out the statement but these charges do not show on the export (they do in the app). What is going on? Currently about £60 down, NOT happy


#2

You have not been overcharged. Funds will be credited back to your account. TFL works in a specific way with Revolut. Please take time to get familiar with Revolut’s service by reading the FAQ and Revolut’s web, blog and community contents.


#3

Hi, Expatier
A link to said details about how revolut and TFL “works a specific way” would be useful. Or an idea as to how long it takes for the money to come back?


#4

Here it is:


#5

Also, check official informations about this on TFL’s website. This is not related to Revolut, it affects all contactless credit cards.


#6

Concerning statements: only completed transfers show up on statements. (“Pending” transactions do not.)


#7

how you deal with double charge from airlines, whom to contact to get money back?


#8

Are both of the transactions showing as ‘Completed’ or is one (or both) of them ‘Pending’ ?