'Don't worry, we just need to verify some information about you'


#1

I have money locked in my account, refused at an ATM. I have already verified my cards, and now there are no options to use the app. All I get is the screen with a padlock, with the words in the title, and the option for support. Currently in Portugal, wanting to eat and now the live agent is saying they’ll be 6 hours!

Please help!


#2

I am having a similar problem. The card has been locked and keeps saying I am entering the wrong verification details. I’m travelling alone at the moment so really need to get this sorted! The in app support is really no help


#3

All sorted. Twitter response was within the hour and they verified through that. Top service!


#4

Hi
I am having the same problem- I verified my cards but on the app screen it just says my account is blocked and I cannot access support
Any tips?
Thanks