Don't Accept my debit card


#1

Good afternoon, I’m in trouble with revolut top up. Last week I tried to make a top up with my debit card and it worked. Today is not accepted. I deleted the card and tried to put the card in the system again but it doesn’t work. I tried to solve it with revolut team but it failed . I already updated the application and all the same…
The card was ordered with an error in my name: Vargad and not Vargas, but they told me that this was not the problem.
Someone can help me?


#2

Same problem here. Although it was working just fine three weeks ago, now it doesn’t. The support team said that it’s declined by my bank. I talked with my bank and I haven’t got any answer yet…


#3

Yesterday I spent the day, talking with some backup worker, that
which in no way helped me. Asked for photographs, print screens, my time…lots of time … stayed from 12 to 18pm speaking with the guy. He said he would report to his superiors and someone would contact me.
This morning, I asked for news, and another colleague told me that the problem was if my bank.
And I ask, so many hours to tell me this ?! terrible. breach of trust.


#4

Hello @SVargas,

I’m really sorry about this miscommunication. I have double checked it for you, please follow Karolina’s advice.

Best,

Andreas K