Documents still being reviewed


I have just signed up and my documents are still being reviewed, even though it advises that it should only take 10 minutes. I have messaged the in app team but no reply.

Anyone able to help?


I have the same problem, but I sent my documents in November. Already more then a month a can see this “verification process”.
Please, help!


Hey @Vozchikova and @awebby :slight_smile:

I’d suggest to remind the people at :r: through Twitter, as this should take no longer than a day:


Hi @awebby. We’ve verified your account. Enjoy it : )


Hi @Vozchikova,

Could you please retry?