Documents not yet verified


#1

Hi I have uploaded my documents but they are not been verified yet! Why? Is it normal?


#2

Support down at the moment,so check up bit later. Revolut got loads of application/ID to process :smiley:


#3

I am still waiting and its been two days!!


#4

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#5

Mine document verification process is pending for 9 days already, so your case is kind of “mild” compared to more extreme ones


#6

Have you uploaded the documents required?


#7

I have even created bussiness account and uploaded all relevant files to bussiness account since my personal revolut and bussiness revolut are on the same person - me. ( Freelancer ) well all the details are submitted.


#8

I’ll contact the business team on your behalf.


#9

Thank you for your support and looking forward for your collegues repl


#10

Hello. I am having the same issue where I uploaded the relevant document almost a day ago but they have still not been approved. Can you help resolve this? As I am travelling tomorrow and need my card to be activated.


#11

Hello. Im in a similar situation… i really need my verification to be processed so i can use my card. Can you help please. Ive also set my topup limit to €20.00 by mistake. Can this be changed please? Thanks


#12

So Gentleman documents under business account are not reachable for the personal account support team. I have resubmitted again a pack of documents and waiting for the support to get back to me.


#13

They’ve replied to your message, they even initiated the conversation again.


#14

Yes many thanks working on that and sending packs of documentation


Support pending for 5 working days
#15

@julianleavy & @SineadRowe an agent will be with you shortly. Apologies for the long wait. :slight_smile:


#16

Thank you for your help


#17

Hello Andreas, I have also been waiting for a couple days now for verification after having submitted all the necessary documents. Could you please help me resolve this?


#18

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#19

Same problem here, sent all the photos and verification process is stuck in ‘processing’ status so money is in the account already but I cannot use it ) :


#20

I have the same problem. I have send pictures yesterday and process seems to be stuck.