Documents have been pending for hours now

Please help, how do I get my revolut verified?? :frowning: Submitted documents 3 hrs ago, still pending. Want to send transfer imminently…

Verification might take a while.

Have you made sure all your photos are sharp, well lit, readable, no glare and reflections, uncropped … ?

If you get the feeling that your photos could have been better, you could try to resend documents via in app chat and ask them to verify you manually.

I think my documents are fine. I also went to the Revolut help chat on the app, but did not get any response there… Not a good experience for a brand new customer!!

I’ve tweeted, posted here, done everything I can. I guess Revolut don’t want new business. Seedr Investors… be worried!

Hi there. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

Thank you for your patience.

Thank you for escalating. I guess I will wait a bit longer, hopefully gets sorted soo!

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