Document Verification


#1

Hi, I submitted various documents one week ago in order to verify funds so as my annual threshold limit can be increased. As of now I have heard nothing and app just shows it is being processed and will take up to 24 hours. No reply from support. Can you please update me as to the progress of the verification process. Thanks


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#3