Document review process timeline


Hi. How long will it take to review my documents to raise the top-up limit?

I’ve got Xk pending in my account which I need for Christmas but can’t access it until my top up limit is approved.

It says 24 hours but it has been 3 days so far. I’ve contacted support through the app and had no response yet, so posting here.

What should I do?


Please consider contact via Twitter or Facebook. (Facebook was Twitter in my case too)