I signed up to your premium service and I don’t know what I am getting for it. You claim I’m entitled to 24/7 support. That is not true I have messaged you 5-6 times asking what’s going on with my verification despite you having been sent and you confirming you have received my documents.
I had to make a critical payment which I haven’t and still cannot do. What kind of banking service is this ? How can I work with no idea when and if I can make payments? And on top of this I am paying you a premium fee for this non existent service !