Disappointed in Revolut’s Customer Service

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#1

Been a Revolut customer and Revolut company investor for years.

Yesterday I wanted to make a purchase from John Lewis.

I noticed that Revolut offer a 2% reward when purchasing from John Lewis.

I heading off to the rewards section of the Revolut app and clicked the link the purchase from John Lewis. Only a blank page opens, not the John Lewis website. I tried several times and it just doesn’t work. I asked friends with Revolut and the John Lewis link is broken. Other rewards work fine.

I made my £24.50 purchase directly from John Lewis using my Revolut card and contacted support who now tell me they will not honour my 49p reward because I didn’t use the non-working link in the app!

49p!!!

So much for a gesture of goodwill.

Really poor customer service Revolut.

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Company No. 08804411.

Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562)..

Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD.

Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.