Disappointed in Revolut’s Customer Service

Been a Revolut customer and Revolut company investor for years.

Yesterday I wanted to make a purchase from John Lewis.

I noticed that Revolut offer a 2% reward when purchasing from John Lewis.

I heading off to the rewards section of the Revolut app and clicked the link the purchase from John Lewis. Only a blank page opens, not the John Lewis website. I tried several times and it just doesn’t work. I asked friends with Revolut and the John Lewis link is broken. Other rewards work fine.

I made my £24.50 purchase directly from John Lewis using my Revolut card and contacted support who now tell me they will not honour my 49p reward because I didn’t use the non-working link in the app!


So much for a gesture of goodwill.

Really poor customer service Revolut.