Director verification always failed


Please discover the reasons of director verification failure.
I’ve tried to upload documents for each of four directors.
And verification failed for several times.
Need your help ASAP.

Best regards,


Hi @d.ostapuk !

Many factors could contribute to that fact, image quality being one of the most common ones.
The best solution would be to drop our support team a message over chat so we can guide you through the process seamlessly.



Dear Rafael, good day,

Thank you for your reply.

Unfortunately, chat was unavailable at the moment.

I’ll try it again.

Have a nice day

Best regards,