Dear Revolut team.
I transferred Eur 1500/- to my cousins Revolut account on 9th May 2018 from the Deutsche Bank account. The amount has debited my account yet it has not reached his account and the support team have repeatedly said they cant find the funds. They keep asking for a MT103, which is a SWIFT message and not applicable under SEPA.
I have also provided them with the SEPA payment investigation details and still the money cannot be located.
My cousin is dependant on this money for daily expenses and has nowhere to turn to.
Can you please help some how?