Desactived card


#1

Hello support I’m back i have do some research in the forum i think my card is Just desactived but she Was Linked by default i can see the transactions rejected can someone reactive my card please :grinning: ?


#2

Hey @alexandre.v :slight_smile:

You can do it yourself from the Cards section of the app :wink:


#3

By enter the card number ?


#4

Sorry i make a mistake is not desactived but terminated :sweat_smile:


#5

Hey @alexandre.v :slight_smile:

If you still see new rejected transactions in the transactions list, that means the card is still linked to your account. Can you see it in your card list?

Else, if the card is terminated, you’ll have to get in touch with the in-app support team through the More tab of the app, typing live agent in the live chat and explaining your problem :wink:


#6

How OK it’s the second Thanks you à lot for your help @juliopp​:wink::+1:


#7

We’ve responded and resolved your query, the card is now fully active. :slight_smile:


#8

#9