Delivery fee shown free but actually charged 8£?

Hi, I applied the card today and on the page it is said free standard delivery. After I clicked it, suddenly it showed I have to pay 8£ for delivery and proceed the payment directly without letting me reconfirmed. I feel like being scammed and very upset. I tried to ask those online supports but apparently the robots cannot answer. Then I realized I can’t even contact with any realman support to deal with the issues. This is a very uncomfortable and disappointed experience.

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Try typing “live agent”.

Did you have any Revolut card before? If not and you qualify for the free card I assume they will refund it - given it was actually charged.

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No response to live agent at all.

Yes this is my first card. It’s better if they gonna refund me but I only received a invoice said I paid 8£ for it. Don’t think that means it…

Hey @Samantha100800 :slight_smile:

Did you get an answer from the bot (Rita) in the chat?
If not, try uninstalling and reinstalling, and then typing live agent.

Else, you can wait to hear here from @anon33247966 or @anon71086934, or you can also ask for help through Twitter:

Still not working. I hope someone can reply me soon. I just wanna make sure they will refund me. Thanks anyway

Hi @Samantha100800. An agent has contacted you via chat and will be more than happy to sort this out. :slight_smile:

Hi I’ve got exactly the same problem and I’m really upset too! I chose free delivery, it was properly written 0€ on the checkout page and I just saw I’ve been charged ! User agent (Chat) apparently unavailable …
Can someone help me?

Thanks

@Janecat Revolut recently introduced fees for delivery. They say card is free, but delivery is not. See here - https://www.revolut.com/legal/fees

First Revolut Card

  • Free
    (but a delivery fee applies)

Thx for your answer, I know delivery fees are now charged and that’s the reason why I didn’t order the card but a few weeks later, I received another trigger email pushing me to order this free card, I wanted to see whether they would also offer delivery so I clicked and ended up on the checkout page where it was CLEARLY written : standard delivery : 0€. The express delivery wasn’t offered so I intentionally chose the standard one by clicking on it since
It was written 0€. I thought it was a special offer to make me order the card and use more Revolut. That was actually my plan (transfer more money on my Revolut account) but this was before realizing I’ve been misled by false informations on the checkout page ! I’m really upset by these techniques and I’m now waiting for a refund…