I tried to make a payment by card for the sum of 2500 USD.
My USD balance was higher and I had sufficient funds (over 2600 USD).
The merchant declined the transaction because of “Insufficient funds”.
I contacted Support. They informed me that my daily (24h) card transaction limit was 2200 EUR. On the day I tried to make the payment I previously used the card for some transactions (for about 40 EUR) so together with the attempted 2500 USD payment I could have surpassed the 2200 EUR limit.
The FAQ clearly states that the card has a “sublimit of £5,000 or equivalent per 96 hours meaning that you cannot exceed £5,000 or equivalent in card spending in a 96 hour period”.
I am certain that I did not cross this sublimit (my whole expenditure for the month was a little over 500 EUR).
This means there are new rules in place regarding daily limits for transactions which are not reflected in the FAQ.
Could AndreasK shed some light on this matter?
The 2200 EUR limit (if it indeed exists) would be unfortunate for me, because I have to make regular monthly payments to a single merchant for a sum very close to this limit.