Cut off in support


#1

Asking questions and no more response from support . What’s gone wrong?


#2

Same for me. Support, Rose, just left saying she finished her shift and will pass my querie to the next person. Since then no more news…


#3

Hopefully they sign off eventually coz when I try support I’m stuck with last unanswered question :confused:


#4

Same here. Support Pablo said he will pass me further and there was no answer since then and I am still waiting. :confused:


#5

Exactly!

Agent said he was moving me to other department. Then nothing.

I guess there is a problem!


#6

I believe it simply takes the other department ages to respond.

I have been waiting 24 hours so far :sunglasses: … says it can take up to 96


#7

I am waiting over a week, but I want to know how long it’ll last without external help :sunglasses:


#8

Hmm! Really sorry about this guys.

Can you all send me a direct message with your phone number linked to your accounts?


#9

Well they did get back to me eventually and sort things out thanks, which brings me to my next topic question although it may be too late now to order a card😕


#10

@AndreasK thank you for your help, but doing this you’ve broken very interesting experiment :yum:


#11